Service & Products Policy

Shipping Policy

Self Pick Up

Self-pickup is available at our Bangsar outlet! Feel free to drop by anytime between 11:00 am and 5:00 pm to collect your items. If you opt for self-arranged express delivery, kindly note that the delivery cost will be your responsibility. The same applies to outstation deliveries, where the cost will also be borne by you.

Please note that all orders are considered final once they are submitted. Unfortunately, we are unable to process returns or offer refunds due to hygiene reasons. However, if you have received an incorrect order or a faulty item, please reach out to us at hello@cleanslatemy.com, and we will promptly assist you.

Cancellation Policy

Canceling more than 24 hours from your appointment

Need to cancel more than 24 hours before your appointment? No problem! Give us a call at 012-374 0280.

Canceling within 24 hours

Please be aware that cancellations made within 24 hours of your scheduled session will incur a 50% charge. If you still wish to cancel, please contact us at 012-374 0280 so that we can inform your Skin Therapist accordingly.

Late Policy

To ensure a seamless and punctual experience, we kindly request that you arrive at least 10 minutes prior to your scheduled treatment. This will allow sufficient time for check-in, settling in, and starting your facial promptly. Please note that arriving late will result in a shortened treatment duration.

For new clients, we kindly ask that you arrive 15 minutes early to complete our first-timer form. If you anticipate running behind schedule, please give us a call to notify us of the delay. Kindly note that clients who arrive 10 minutes or more after their scheduled start time will not receive the service and the time slot or package session will be forfeited.